Can I cancel my order? 

If you want to change your order, please contact us via our website or by phone. Mention your name, your order number and your desired adjustment. 

You can only cancel if your order has not yet been put into production and you will receive a refund. If you have paid with iDEAL, Paypal or prepaid, you can expect the paid amount to be credited to your account within five working days after processing your cancellation, if you paid with a credit card, please allow up to three weeks for processing before the return payment is visible.

 

Can I still change my order?

If the status of your order is still “paying payment” or “on hold”, it is probably still possible to make an adjustment. You can contact our customer service by telephone on working days between 9:00 AM and 5:00 PM. After telephone contact, you can send us a new photo for your order by email. 

 

Can I return my order if I am not satisfied?

Unfortunately, it is not possible to return your order, because it concerns products that have been specially made for you . However, if your order has not been delivered as you ordered, it is best to contact us. 

 

What should I do if you have a complaint? 

We will then send you our return conditions including the return address. There are no costs associated with the return. After good receipt in the original condition of the return, we will refund the purchase amount within 14 days to the payment method with which you paid for your order. 

Products made especially for you cannot be returned. We accept returns/complaints in the following cases: 

  • If you have received products with a defect: when we have demonstrably and clearly made a mess of it. 
  • If you have received other products (intended for another customer).  

 If the wrong order is due to an error on fotocondoom.nl, we will take care of returning the product and of course make sure you receive the correct one. Or refund the purchase amount, as described above. 

Please, do not hesitate to contact us if you wish to return something. Enter your order number and name.

You can also find more information about returns and the right of withdrawal in our General Terms and conditions.